Shipping Policy for Apparel
1. Processing Time
Orders for apparel are processed within 1-3 business days. During high-demand periods, processing times may be slightly extended.
2. Shipping Methods
We offer both standard and expedited shipping options. Delivery times vary depending on the destination and chosen shipping method, and they are displayed at checkout.
3. Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.
4. International Shipping
We do not ship apparel internationally .
5. Lost or Delayed Shipments
While we work with reliable courier services, delays or lost packages may occur. Please contact our support team if you encounter such issues, and we will assist you in resolving them.
6. Customer Responsibility
Ensure the delivery address provided is accurate and that someone is available to receive the package to prevent delays or losses.
Shipping Policy for Breakable Items
1. Secure Packaging
At Sotyfab, we take extra care to ensure that all mugs and other breakable items are securely packaged using high-quality materials, including bubble wrap, foam, and sturdy boxes, to prevent damage during transit.
2. Shipping Methods
We use reliable courier services that specialize in handling fragile items. You can choose between standard and expedited shipping options at checkout.
3. Inspection Upon Delivery
We encourage customers to inspect their package upon delivery. If you notice any damage to the packaging, please take photos before opening the box and check the item inside.
4. Damaged Items
If your mug or breakable item arrives damaged, contact us within 48 hours of delivery at support@sotyfab.com. Include your order number and photos of the damaged item and packaging. We will provide a replacement or refund, depending on your preference.
5. Additional Fees
Shipping fees for mugs and breakable items may include an additional charge to cover the cost of secure packaging and handling. These fees will be displayed at checkout.
6. International Shipping
Not available for internationally.
7. Customer Responsibility
Please ensure that the delivery address provided is accurate and that someone is available to receive the package to minimize the risk of damage.
Thank you for choosing Sotyfab for your apparel and breakable items. We are committed to delivering your orders safely and securely!