1. What is Sotyfab?
Sotyfab is a clothing brand that specializes in trendy t-shirts, sweatshirts, hoodies, and other apparel for men and women. We focus on stylish, high-quality, and comfortable clothing that resonates with the Gen Z lifestyle.
2. What sizes do you offer?
We provide a wide range of sizes to cater to everyone. Our sizing chart is available on each product page to help you find the perfect fit.
3. How can I place an order?
You can easily place an order by adding items to your cart, proceeding to checkout, and completing payment. You will receive a confirmation email once your order is successfully placed.
4. What payment methods do you accept?
We accept payment methods, credit cards, debit cards, PayPal, etc. All transactions are secure and encrypted for your safety.
5. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.
7. What is your return policy?
We accept returns within [number of days] days of delivery. Items must be in their original condition with tags intact. Please visit our “Returns and Refunds” section for more details.
8. How do I initiate a return?
To start a return, contact our support team at Customercare@sotyfab.com with your order details. We will guide you through the process.
9. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors, subject to stock availability. Contact our support team for assistance.
10. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please email us at mailto:Customercare@sotyfab.com with your order number and photos of the issue. We will resolve the problem promptly.
11. Do you ship internationally?
Yes, we ship to select international destinations. Shipping fees and delivery times vary based on the location.
12. How can I contact customer support?
You can reach our customer support team via email at Customercare@sotyfab.com or through our contact form on the website. We’re here to assist you with any questions or concerns.
13. Do you have physical stores?
Currently, Sotyfab operates exclusively online. This helps us bring you the latest trends at affordable prices.
If you have a question that is not listed here, feel free to reach out to us. We’re always happy to help!